Terms and Conditions                   Contact us                                                                            © Sparkle Designer 2011                                                                                                            Made in the UK   

TERMS AND CONDITIONS

Welcome to our website.

 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use and by placing an order you agree to the following terms and conditions.

 

CONTENT
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

PAYMENT:
Naturally, before any commission is commenced a deposit is required, normally we ask for 50% of the final price. We require payment in full before shipment. Until full payment is made any item is wholly owned by Sparkle Designer.

When discussing the cost of any commission we aim to adhere to the customers budget to within 10%, this gives some freedom to attain the best value for our customer when sourcing materials such as diamonds.

Whilst we endeavour to keep any quotation fixed for as long as reasonably practical, until a deposit is made any quotation is an estimate due to the fluctuations Precious metals and stones undergo due to exchange rates and commodity prices.

We do not accept credit cards for shipments outside the UK Sorry, too many scams and horror stories! Bank wire transfer is simple, immediate, efficient and safe. We email you our bank information, you call your bank. For foreign orders shipping and customs are the client’s responsibility. Refunds are handled in the same way payment is received.

Credit Card Orders:
Items purchased by credit card will be shipped (only) to the client’s credit card billing address

 

DISCLAIMER

We cannot guarantee that this website is free from computer viruses.

Through this website you are able to link to other website's which are not under the control of Sparkle Designer. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

We endeavour to keep the information on this website up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the accuracy, reliability, suitability or availability with respect to the website or the information, products or related graphics contained on the website for any purpose.

We try to show the colour of the jewellery as accurately as possible, however we cannot guarantee that colours in our images will look the same on different browsers and computer monitors.

 

While we endeavour to produce commissions as close as to the computer generated rendered visualisations. You agree that there maybe variance in the design due to the size, colour and quality's of  precious stones and materials. You also agree that there may also be minor modifications without notice to the design during the manufacturing process.

 

OUR GUARANTEE:
We guarantee that our gemstones and jewellery are as described on this site, as specified as under Hallmarking regulation and as specified under certification. We guarantee against any faulty workmanship for one year but do not cover against wear and tear any item may be subject to.

 

REPAIRS

The customer accepts that any repair work undertaken has risks involved carrying out repair work. This is explained prior to any work being carried out, some are inferred but not limited to here.

Sparkle Designer can not accept any liability for damage whilst attempting repairs on second hand jewellery. Any item is taken is in good faith as described by the customer. Precious stones may have inclusions or prior damage hidden by previous setting not normally detectable until work is being carried out. Damage  can occur to included, fracture filled or brittle stones, age hardening, oxidisation, porosity may limit repairs undertaken where by work can not be completed, limited or additional fees may be required to rectify. Fees may still be due for services or costs incurred. Any un-hallmarked metals will be taken as base metal whereby acid testing is carried out but limited to the results.

 

 

COPYRIGHT
All the material on this website is owned by Sparkle Designer. This material includes, but is not limited to, the design, layout, look, appearance, photos and graphics and designs of products shown.  Reproduction is prohibited unless written consent is given by Sparkle Designer.

This website and its content is copyright of Sparkle Designer - All rights reserved.

 

PRIVACY POLICY
If we use Paypal we do not see any of your financial data once a purchase is made. The information we do collect includes name, address, dates, telephone number and email address which we do not disclose to any third parties unless required for valuations etc.

We reserve the right to refuse any order without reason or explanation.

Your use of this website and any dispute arising of such use of the website is subject to English Law

 

SPECIAL OFFERS

We may from time to time offer discounts and or special offers, these may be withdrawn or withheld without reason at any time.

 

RETURNS POLICY

First and foremost, we want you to be happy with your purchase. We realize that if buying on line, it is difficult because you are looking at an image not the real thing.

We ask you to return the item within five working days. We must receive the item on the sixth day. The item must be returned with all packaging, certificates, valuations in the same condition as sent to effect a refund of your full purchase price. Any items not returned may be charged for. We do not refund shipping charges. Sale items are returnable only if defective.

Any personalised or made to order commissioned is detailed to you before production and only when you are satisfied and approve the design we produce your commission and excluded from the returns policy.

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